AJA Desktop I/O

KONA cards support the broadest range of creative software for editorial, color, mastering, HDR, dailies, live streaming, graphics, game capture and much more. KONA provides powerful I/O solutions for the most demanding tasks from 8K to 4K, Multi-Channel HD, HDR, Streaming and Broadcast IP.

KONA has incredibly wide application compatibility. Out-of-the-box, your AJA hardware and software supports Apple Final Cut Pro X, Adobe Premiere Pro CC, and Avid Media Composer and many more, via AJA’s Desktop software drivers and application plug-ins. Pick your application of choice and KONA connects it to your world.

€2,688.00
Availability
Available to order

Please contact us for a current delivery time estimate

SKU:
KONA-5-R0
Product type:
PCI Video Cards

Connectivity

All KONA cards feature on-board connectivity, allowing you to use the card without breakout cables or breakout boxes. KONA cards feature an included breakout cable, with an optional breakout box available on most models. From 12G-SDI and HDMI v2.0 to AES, Analog and RS-422 connectivity, KONA has you covered.

Software Compatibility

AJA KONA products are widely supported across the industry by leading third party software and solution vendors. AJA also provides industry-best application plug-ins and OS drivers. To confirm compatibility* for your product, visit our handy charts for the latest: Compatibility Chart.

AJA Control Panel

AJA’s free Desktop Software for KONA includes AJA Control Panel, a powerful and elegant interface for interfacing with your chosen hardware.

Control Panel provides an easy to understand visual showing how the KONA hardware is currently configured and allows you to make changes. You can change signal input and output parameters and define the video processing that will be performed. The AJA software installer automatically installs the Control Panel application on your computer and once opened AJA Control Panel recognizes the connected hardware and provides configuration and settings options appropriate to it’s capabilities.

Other powerful features include; Huge flexibility across ingest/output for 8K/UltraHD2*, 4K/UltraHD, 2K/HD and SD, HDR Test patterns, HDR pass-through and signaling, Timecode insertion from source or time-of-day and much more.

*8K/UltraHD2 supported via KONA 5 PCIe card.

AJA Control Room

AJA Control Room is professional media software for macOS, Windows and Linux, enabling 8K/4K/HD/SD workflows in numerous powerful ways.

AJA Control Room is designed to be used with AJA hardware devices, and it can also operate as a stand-alone media player with full-screen playback and host system audio monitoring, supporting high quality professional media file types and formats.

AJA Control Room is unified cross-platform software for playback, ingest, monitoring and output with AJA products. Whether you’re using files on a network, Broadcast IP, or even tape, experience the same smooth interface on macOS®, Windows® or Linux®.

AJA Control Room also includes cross platform support for the entire Apple ProRes family of codecs on Windows, Linux, and macOS, and adds native 8K support when used with the AJA KONA 5.

AJA Control Room comes bundled with the associated Windows and macOS hardware drivers for Io® and T-TAP®. Installing the Desktop Software package will automatically install AJA Control Room and these drivers and application plug-ins.

KONA for PC Supported System Configurations

The AJA support and engineering team recommend only Enterprise Class Workstations. The slot placement is based on an engineering analysis of the motherboard for performance and available bandwidth. These are the required 4K/UltraHD/2K/HD workflow configurations for the KONA product line.

Industry Leading Support

AJA’s technical support is recognized as among the best in the industry and is available to all AJA customers. If you need assistance with any aspect of your Mini-Converter installation, configuration, operation or encounter any technical issue, AJA Support will work with you to get up and running.

Desktop I/O products are covered by a generous three year warranty. Please see the individual Product’s Manual for additional specifics around warranty conditions for the product itself.

KONA 5

Take command of the most challenging projects using the immense power of the newest member of the KONA product line. KONA 5 is AJA’s blazingly fast, 8-lane PCIe 3.0 I/O card, designed for today’s most demanding video and audio workflows.

Whether you are working with HFR 8K/UltraHD2, 4K/UltraHD, 2K/HD, SD, Deep Color and/or HDR, experience the quality and peace of mind that KONA 5 brings to your world. Supporting 10-bit 4:2:2 and 4:4:4, or even 12-bit* color spaces for pristine imagery, KONA 5 allows the flexibility to ingest and output with 12G/6G/3G-SDI and monitor with a full-size HDMI 2.0 port. The bidirectional 12G-SDI ports provide immense flexibility for capture and simultaneous pass through, and with the appropriate software, multi-channel capture and streaming.

For HDR workflows, KONA 5 supports HDR10 and HLG* for rich color delivery over HDMI 2.0.
KONA 5 has the power for the work you do today and into the future.
*Application dependent

  • Supports 8K/UltraHD2/4K/UltraHD/2K/HD/SD ingest and output at frame rates up to 50/60 fps
  • Supports RGB 4:4:4 and YCbCr 4:2:2 workflows
  • 10-bit 4K/UltraHD and 2K/Dual Link/HD/SD input and output
  • 12-bit color support (application dependent)
  • HDMI 2.0 output (4K/UltraHD HFR 4:2:2 10-bit)
  • HDR10 support - HDR Infoframe metadata, in accordance with
  • HDMI 2.0a/CTA-861.3
  • HLG (Hybrid Log Gamma) support
  • 8-Ch AES/EBU, 8-Ch embedded HDMI, and 16-Ch embedded SDI digital audio I/O
  • Reference Input on card (Analog black burst or Tri-level)
  • Extend external connectivity with included breakout cable
  • RS-422 support on 9-pin connector
  • macOS, Windows and Linux support
  • Free AJA Control Room and AJA Control Panel software to get you up and running with up to 8K HFR workflows right out of the box.

Professional Connectivity:
12G-SDI and HDMI 2.0

KONA 5 boasts 4x bidirectional 12G-SDI spigots and a Reference Input directly on the card bracket. The 4x HDBNC SDI connections can be used in a wide variety of configurations to support your creative needs; use four cables simultaneously to support either 8K/UltraHD2 (via 4x 12G-SDI) or 4K/UltraHD (via 3G-SDI), alternatively use a single cable for input and a single cable for simultaneous pass-through/output for either 4K/UltraHD (via 1x 12G-, or 6G-SDI) or HD/2K (via 1x 3G-SDI, or even single/dual link 1.5G-SDI).

A full-sized HDMI 2.0 connection offers monitoring and output, with HDR , Deep Color and HFR support. Across the board, KONA 5 is the professionals choice for post, broadcast, graphics, virtual sets, pre-viz, live compositing and more.

Extended Connectivity

KONA 5 ships with an included breakout cable that offers extensive connectivity for AES, RS-422 control support and Reference:
  • 8-Channels of AES/EBU (BNC) In

  • 8-Channels of AES/EBU (BNC) Out

  • RS-422 9-pin connector for control

  • LTC In and Out

KONA 5 also ships with 5x HDBNC to full-size BNC “pigtails” to ensure out-of-the box compatibility with your SDI infrastructure.

KONA 4

Powerful integration. Professional connectivity.

KONA 4 is a powerful 8-lane PCIe 2.0 video and audio desktop I/O card with unparalleled features for handling everything from SD to HD, 2K and 4K with full 10-bit 4:2:2 and 4:4:4 sampling for fantastic image clarity and 12-bit support*. For HDR workflows, KONA 4 supports HDR 10 and HLG* for rich color delivery over HDMI. KONA 4 has the power for the work you do today and into the future. *Application Dependent.

Professional Connectivity

KONA 4 features bi-directional 3G-SDI connections that can be used for input and output. 16-Channels of embedded audio over SDI for multi-channel audio work and HDMI 2.0b monitoring output. LTC I/O, Genlock input, RS-422 control, configurable 3 x BNC SD/HD analog video output and 8-channel AES audio I/O with the K3G-Box all allow KONA 4 to integrate into a variety of workflows from HDR to HFR, 4K to Multi-Channel HD for streaming and more.

KONA HDMI

HDMI Capture for Multi-Channel HD or Single Channel UltraHD

KONA HDMI is an 8-lane PCIe 2.0 multi-channel HDMI capture card, with all of the quality and flexibility you have come to expect from AJA.

Designed for the demands of multiple workflows such as gaming, streaming, VJ-ing, live events switching, vlogging, VR, post and broadcast, this powerful card boasts support for single channel capture up to 4K/UltraHD 60p or four channel capture up to 2K/HD 60p.

KONA HDMI is also supported by both the AJA SDK as well as Video for Linux®, making it a perfect choice for developers of multichannel HDMI ingest, switching, monitoring and communication solutions.

  • 4x full size HDMI inputs
  • 4-Channels of 2K/HD HDMI Capture 
  • 1-Channel of 4K/UltraHD up to 60p over HDMI 2.0
  • Embedded HDMI audio up to eight channels per input 
  • Streaming/Switching compatibility with Telestream® Wirecast®, vMix® and more 
  • AJA Control Room™ capture support for NLE, Color Correction or VFX 
  • Three year warranty
  • Developer friendly: Use V4L2 or AJA’s own powerful SDK

Multi-Channel HD Capture and Streaming

KONA HDMI is perfect for live streaming and switching with up to 4-channels of 1080p HDMI video capture, all on one card. 

The power of KONA HDMI can be utilized for live streaming and events production via Telestream Wirecast, vMix and other third party software.

Connect up to 4x HDMI outputs from a mix of cameras, game stations, presentation systems and more and switch between seamlessly.

KONA HDMI is also supported by both the AJA SDK as well as Video for Linux (V4L2), making it a perfect choice for developers of multichannel HDMI ingest, switching, monitoring and communication solutions.

KONA IP

Simple, Compatible I/O for IP Pipelines

KONA IP brings all of the expertise, power, quality and reliability behind the KONA product line, to the world of Video over IP for 4K/UltraHD and 2K/HD workflows.


KONA IP offers a tremendously flexible video and audio I/O platform with support for up to 4K/UltraHD with SMPTE ST 2110, support for up to 2K/HD with 2022-6, the ability to take advantage of 2022-7 redundancy for high availability architectures, and an option for compressed TR-01 JPEG 2000 workflows, KONA IP ensures you have all the tools you need to succeed as the prevalence of video over IP increases.

On the desktop, KONA IP seamlessly supports Apple® FCPX, Adobe® Premiere® Pro CC, Avid® Media Composer®, AJA Control Room and other leading editorial, effects and production tools. For creative users the experience of using favored applications remains unchanged, with some differences only in setting up for capture or output with the same AJA Control Panel creative users are used to.

For developers, the same AJA SDK used for SDI and HDMI devices is also used for KONA IP, meaning zero delay in writing applications and creating systems with this powerful PCIe capture and output card.

And for any critical/enterprise scale media production installations, the additional peace of mind that comes with a 3 year warranty, advance replacement and support via phone is standard with all KONA cards.

Transition Seamlessly

Broadcast IP is here. Transition seamlessly with KONA IP.

KONA IP is designed to fit into either hybrid or all-IP infrastructures, while bridging that familiar KONA experience that professionals rely on for critical work, into Video over IP workflows.

KONA IP offers SMPTE ST 2110, SMPTE 2022-6/7 uncompressed IP video standards, including network redundancy/Hitless Switching for transmission, as well as optional JPEG 2000 support.

Wide Software Compatibility

KONA IP supports leading NLE, Compositing and Streaming applications via our industry best plug-ins, plus the AJA software tools you rely on including AJA Control Room and  AJA Control Panel.

 

KONA IP also includes a Downstream Keyer with support for graphics with alpha channel over video, matte or framebuffer, or framebuffer content over incoming video or matte, perfect for the needs of live IP delivery.

Standards Matter,
Move Forward Together

With Desktop Software v15.2, KONA IP offers extended SMPTE ST 2110 support with the addition of ST 2110-40 for ANC data; for transmittal and reception of timecode, closed captioning and more. KONA IP also offers ST 2110-23 for combining multiple ST 2110-20 Streams into a single video essence for 4K/UltraHD support.

Desktop Software v15.2 SMPTE ST 2110 Support includes:

  • 2110-10 (System Timing)
  • 2110-20 (Uncompressed video)
  • 2110-21 (Traffic shaping for Uncompressed Video)
  • 2110-23 (Single Video Essence Transport over Multiple ST 2110-20 Streams for 4K/UltraHD)
  • 2110-30 (PCM Audio)
  • 2110-40 (Ancillary Data)

Broadcasters and facilities are able to synchronize production of audio, video and ancillary data elements, eliminating the need for embedding/disembedding to/from SDI while also reducing latency. 

KONA LHi

Multi-format analog and digital I/O
The most flexible card for analog and digital Standard and High Definition workflows.

Flexible workflows

KONA LHi provides a wide variety of formats, frame rates and audio/video sources for the connectivity you need. KONA LHi bridges the gap between analog devices and the latest 3G-SDI and HDMI-enabled products to provide editing, monitoring and mastering of professional quality video in an affordable, powerful, easy to use product.

Versatile connectivity

Connecting to everything from an HDMI-enabled camera to an HD-SDI VTR, KONA LHi offers a full host of no-compromise features, including 10-bit or 8-bit uncompressed video, 2-channel AES digital audio and 8-channel SDI embedded digital audio, analog composite or S-video or SD/HD component video I/O, and 2-channel balanced analog audio I/O.

KONA 1

Streamlined Capture and Playback over 3G-SDI

Designed for broadcast, post and ProAV, as well as OEM developers, KONA 1 is a robust, cost efficient single-channel 3G-SDI 2K/HD 60p I/O card with serial control and reference/LTC. KONA 1 features standard application plug-ins and supports capture, monitoring and/or playback with software applications from AJA, Adobe®, Avid®, Apple®, Telestream and more as well as AJA SDK support. KONA 1 enables simultaneous monitoring during capture (pass-through) and includes: full size SDI ports supporting 3G-SDI formats, embedded 16-channel SDI audio in/out, Genlock with reference/ LTC input and RS-422.
  • Single Channel 3G-SDI Capture or Playback up to 2K/HD 60p
  • Full size 3G-SDI BNC ports
  • PCIe 2.0 2-lane
  • Powerful creative applications support
  • Available in low profile PCIe 2.0 without external RS422 port (OEM only)
  • ANC capture and processing
  • 8/10 Bit YCbCr and RGB framebuffer formats
  • 16-ch SDI Embedded Audio I/O, 24-bit 48khz
  • HD/SD Genlock, Reference Video or LTC Input (selectable)
  • Three year warranty

Powerful and Simple 3G-SDI Capture and Playback for 2K/HD up to 60p

KONA 1 provides cost-effective and powerful professional 3G-SDI support for robust compatibility with Ingest, Editing and Visual Effects applications.

Capture, Monitor and Output frame accurately up to 2K 60p over 3G-SDI with Adobe, Avid, AJA Control Room and many more applications.

Reference and LTC spigots provide the professional frame stability and time code based reliability you need for broadcast, production, ProAV and creative finishing projects.

KONA LHe Plus

Affordable, flexible KONA power.

Powerful video and audio I/O with a full set of no-compromise features for video professionals.

Affordable power

KONA LHe Plus offers video professionals at all levels an affordable desktop I/O solution that doesn't compromise on quality or essential functionality. KONA LHe Plus supports both HD/SD analog and digital I/O for video and audio, providing maximum capability, simplifying integrating analog and digital signals into a single workflow and multiple output options to ensure you can deliver whatever formats are required.

Versatile I/O

With support for 10-bit or 8-bit uncompressed video, KONA LHE Plus features one input and two outputs which can be configured independently for HD or SD. KONA LHe Plus also includes 2-channel AES digital audio, 8-channel SDI embedded digital audio, analog composite/S-video/SD/HD component video I/O, 2-channel balanced analog audio I/O, Genlock input, and three BNCs which may be configured for analog video input and output (HD or SD).

Software Compatibility

KONA Family

Audio

KONA 5
KONA 5

KONA 4
KONA 4

KONA HDMI
KONA HDMI

KONA IP
KONA IP

KONA LHi
KONA LHi

KONA 1
KONA 1

KONA LHe Plus
KONA LHe Plus

Adobe Audition CC

  

  

  

  

  

  

  

Apple Logic Pro (up to v9)

  

  

  

  

  

  

  

Avid Pro Tools

  

  

  

  

  

  

  

Color

KONA 5

KONA 4

KONA HDMI

KONA IP

KONA LHi

KONA 1

KONA LHe Plus

Adobe Speedgrade (up to 2015.1)

  

  

  

  

  

  

  

Assimilate SCRATCH

  

  

  

  

  

  

  

Colorfront QC Player

  

  

  

  

  

  

  

Digital Vision Nucoda

  

  

  

  

  

  

  

FilmLight Baselight

  

  

  

  

  

  

  

Mistika Boutique

  

  

  

  

  

  

  

Mistika Ultima

  

  

  

  

  

  

  

Pomfort Livegrade Pro

  

  

  

  

  

  

  

Quantel Pablo PA

  

  

  

  

  

  

  

Quantel Pablo Rio

  

  

  

  

  

  

  

Red RedCine-X

  

  

  

  

  

  

  

Transkoder

  

  

  

  

  

  

  

Dailies / Archiving

KONA 5

KONA 4

KONA HDMI

KONA IP

KONA LHi

KONA 1

KONA LHe Plus

Assimilate SCRATCH

  

  

  

  

  

  

  

Colorfront On-Set Dailies

Coming Soon

  

  

  

  

  

  

FlimLight Daylight

  

  

  

  

  

  

  

MTI Film Cortex

  

  

  

  

  

  

  

The Foundry Hiero

  

  

  

  

  

  

  

Tweak RV-SDI

  

  

  

  

  

  

  

Editorial

KONA 5

KONA 4

KONA HDMI

KONA IP

KONA LHi

KONA 1

KONA LHe Plus

Adobe Premiere Pro

  

  

  

  

  

  

  

Apple FCP X

  

  

  

  

  

  

  

Autodesk Smoke On Mac

Coming Soon

  

  

  

  

  

  

Avid Media Composer

  

  

  

  

  

  

  

Avid Media Composer – NewsCutter Option

  

  

  

  

  

  

  

Avid Media Composer – Symphony Option

  

  

  

  

  

  

  

Boris FX Media 100

  

  

  

  

  

  

  

Digital Vision Nucoda Look

  

  

  

  

  

  

  

Grass Valley EDIUS

  

  

  

  

  

Coming Soon

  

Mistika Boutique

  

  

  

  

  

  

  

Mistika Ultima

  

  

  

  

  

  

  

Effects

KONA 5

KONA 4

KONA HDMI

KONA IP

KONA LHi

KONA 1

KONA LHe Plus

Adobe After Effects

  

  

  

  

  

  

  

Autodesk Flame Premium

Coming Soon

  

  

  

  

  

  

The Foundry Nuke

  

  

  

  

  

  

  

Graphics / Virtual

KONA 5

KONA 4

KONA HDMI

KONA IP

KONA LHi

KONA 1

KONA LHe Plus

Adobe Photoshop

  

  

  

  

  

  

  

Brainstorm Aston

  

  

  

  

  

  

  

Brainstorm AstonElections

  

  

  

  

  

  

  

Brainstorm AstonWeather

  

  

  

  

  

  

  

Brainstorm eStudio

  

  

  

  

  

  

  

Brainstorm InfinitySet

  

  

  

  

  

  

  

New Blue FX Titler Pro

  

  

  

  

  

  

  

Softron OnTheAir CG

  

  

  

  

  

  

  

ToolsOnAir composition:builder

  

  

  

  

  

  

  

Trackmen VMatte

  

  

  

  

  

  

  

Unreal Engine

  

  

  

  

  

  

  

Zero Density Reality Engine Virtual Studio

  

  

  

  

  

  

  

Ingest / Playout

KONA 5

KONA 4

KONA HDMI

KONA IP

KONA LHi

KONA 1

KONA LHe Plus

Cinegy Air Pro

  

  

  

  

  

  

  

Cinegy Capture

  

  

  

  

  

  

  

Drastic MediaNXS

  

  

  

  

  

  

  

Drastic PreviewPro

  

  

  

  

  

  

  

Drastic SyncControl Pro

  

  

  

  

  

  

  

Drastic videoQC

  

  

  

  

  

  

  

Gallery Picture Ready

  

  

  

  

  

  

  

Gallery Sienna

  

  

  

  

  

  

  

Gallery Virtual VTR

  

  

  

  

  

  

  

Magicsoft Recorder

  

  

  

  

  

  

  

Medialooks MFormats SDK

  

  

  

  

  

  

  

Medialooks MPlatform SDK

  

  

  

  

  

  

  

Medialooks Video Trasnsport

  

  

  

  

  

  

  

Metus Ingest

  

  

  

  

  

  

  

Primestream FORK

  

  

  

  

  

  

  

Softron MovieRecorder

  

  

  

  

  

  

  

Softron OnTheAir Node

  

  

  

  

  

  

  

Softron OnTheAir Video

  

  

  

  

  

  

  

Softron OnTheAir Video Express

  

  

  

  

  

  

  

Telestream Switch

  

  

  

  

  

  

  

ToolsOnAir just:in

  

  

  

  

  

  

  

ToolsOnAir just:live

  

  

  

  

  

  

  

ToolsOnAir just:play

  

  

  

  

  

  

  

Restoration

KONA 5

KONA 4

KONA HDMI

KONA IP

KONA LHi

KONA 1

KONA LHe Plus

Digital Vision Phoenix Finish

  

  

  

  

  

  

  

Digital Vision Phoenix Refine

  

  

  

  

  

  

  

SDI / IP Bridging

KONA 5

KONA 4

KONA HDMI

KONA IP

KONA LHi

KONA 1

KONA LHe Plus

Drastic Net-X-Code

  

  

  

  

  

  

  

Drastic Net-X-SDI

  

  

  

  

  

  

  

Streaming / Live Production

KONA 5

KONA 4

KONA HDMI

KONA IP

KONA LHi

KONA 1

KONA LHe Plus

Adobe Flash Media

Live Encoder

  

  

  

  

  

  

  

Medialooks MFormats SDK

  

  

  

  

  

  

  

Medialooks MPlatform SDK

  

  

  

  

  

  

  

Medialooks Video Trasnsport

  

  

  

  

  

  

  

OBS (Ubuntu Linux Only)

  

  

  

  

  

  

  

Telestream Wirecast

  

  

  

  

  

  

  

Unreal Engine

  

  

  

  

  

  

  

vMix

Coming Soon

  

  

  

  

  

  

Test / Measure

KONA 5

KONA 4

KONA HDMI

KONA IP

KONA LHi

KONA 1

KONA LHe Plus

Drastic 4kScope HDR WFM

  

  

  

  

  

  

  

Drastic 4kScope WFM

  

  

  

  

  

  

  

Drastic NetworkVideoAnalyzer

  

  

  

  

  

  

  

Drastic sdiScope / hdmiScope

  

  

  

  

  

  

  

SpectraCal Virtual Forge

  

  

  

  

  

  

  

VJ / Live Video Performance

KONA 5

KONA 4

KONA HDMI

KONA IP

KONA LHi

KONA 1

KONA LHe Plus

Derivative TouchDesigner

  

  

  

  

  

  

  

Millumin

  

  

  

  

  

  

  

Resolume Arena

  

  

  

  

  

  

  

Video Assist

KONA 5

KONA 4

KONA HDMI

KONA IP

KONA LHi

KONA 1

KONA LHe Plus

QTAKE Video Assist

  

  

  

  

  

  

  

Shipping policy

Any items which are in stock, will be dispatched immediately - same day if possible and morning of the following business day at the latest. Items which are not in stock at our local warehouse will be routed to us, and dispatched immediately upon arrival to us. In that case, the estimated dispatch time is noted on the product page.

Note that you are always welcome to email info@dittools.eu or call (+372) 5556 0057 for a more accurate shipping time estimate, as this does vary depending on a number of factors.

Standard shipping

Unless otherwise noted, all items are shipped standard via DPD. We normally ship to European Union countries only – do contact us for possible exceptions, particularly other European mainland countries. Shipping times vary between 1 to 10 business days within Europe – an up to date estimate will be given at checkout.

Express shipping

Our shipping partner for expedited deliveries is DHL Express; please contact us directly for a quote.

Returning an item

If you are not completely satisfied with your purchase, you can return your item(s) for a full refund within 14 days of confirmed delivery.

Special sales, demo items and promotions may have modified return policies. If an item from a bundle is returned for refund, the total bundle discount or the total value of the gifts will get deducted from the returned item prior to issuing a refund. If the bundle discount (or gift value) exceeds the value of the returned item, the difference must be paid to be able to return the item.

Return autorization

If you would like to return any item(s), please contact us by either emailing info@dittools.eu or calling (+372) 5556 0057. We will share with you a Return Merchandise Authorization (RMA) code and ask that you clearly mark this code outside of your shipping box as you ship your item(s) back for a refund.

You will be liable for the shipping and any applicable customs/duty fees returning the item(s).

Incorrect items

If the return is made due to a faulty product, or an incorrectly shipped product, or if you are returning the item(s) due to a defect, or functionality issue, or because it is not the item you have ordered, we will gladly email or mail a return shipping label covering all shipping related expenses. In order to determine whether the return is initiated due to a technical problem, we may ask for you to provide visual support like images or a video on the item(s).

Shipping

Returned merchandise must be in its original packaging, and placed in a decent shipping box, e.g. the same box that we shipped the items to you in. Please make sure to clearly mark the RMA code you have received from us outside on the box.

Do not forget to cover or peel off any existing shipping labels on the box.

DIT Supplies OÜ cannot be held accountable for return shipments that have not reached us or returns made without RMA codes. We strongly advise that if you are returning the item(s) with a carrier of your choice that you use a traceable shipping method.

It may take 4-5 business days for your return to reach us. Once it is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment within 14 business days. Please note that depending on your credit card company, it may take an additional 2-4 business days after your credit is applied for it to post to your account.

Customs, duties & taxes

There are no customs duties or taxes on orders shipping within the EU. Orders shipped outside of the EU may be subject to import taxes, customs duties and fees collected by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are collected once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid for by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates. We advise that you contact your local customs office for more information.